Support At Home

Heywood Rural Health (HRH) is a recognised leader of in-home aged care services and an approved provider of Support at Home program to a number of towns and communities including Heywood, Portland, Heathmere, Bolwarra, Cashmore, Allestree, Narrawong, Tyrendarra, Dartmoor, Greenwald and Drumborg.

Our team of highly qualified, skilled and compassionate staff will work closely with you to customise a care plan that suites your needs.

Your package is flexible and can be modified at any time when your life circumstances change.

What home care services are available through Heywood Rural Health?

In-home care and support services are all about supporting your health and well-being, maximising your independence and enabling you to stay at home for a long as possible and interact with your community.

Services offered through HRH Support at Home program include, but are not limited to:

• Clinical supports including nursing care, allied health and other therapeutic services and care management.
• Independence including personal care, social support and community engagement, therapeutic services for independent living, flexible respite, transport and assistive technology and home modifications.
• Everyday living including domestic assistance, home maintenance and repairs and meals

How do I seek Assistance?

You should seek assistance if you have:

• Noticed a change in what you can do or remember.
• Been diagnosed with a medical condition.
• Having increased difficulty getting out and about; and/or
• A change in your support network, such as changes to or care arrangements

Eligibility and your level of support will be determined after being assessed by the Aged Care Assessment team.

To determine eligibility the first step is to contact the Commonwealth My Aged Care service by either calling My Aged Care on 1800 200 422 or applying for an assessment online.

• If you call, you will be asked questions to help work out your needs and care arrangements – this will take at least ten minutes.

• You (or someone acting on your behalf) can also apply for an assessment on the My Aged Care website at https://www.myagedcare.gov.au/assessment/apply-online – please note this can take up to 15-20 minutes but is able to be completed at time convenient to you

Alternatively, if you need help with seeking assistance, please make contact with our Aged Care Services Advisor on 5527 0576 and we will support you through the process.

Upon application and depending on your assessed needs, you may receive in-home care services through either the Commonwealth Home Support Programme (CHSP) or via Support at Home (SAH)

1. CHSP is considered as entry level care and as such offers basic in-home care services. Fortunately, HRH is an approved CHSP provider, and you are welcome to make contact with us to talk about our CHSP services: Telephone us on 5527 0555 and select option 3 CHSP to talk with our friendly CHSP team. 
2. Support at Home (SAH) is for those who require more care than offered by CHSP.

The Commonwealth provides four levels of Support at Home Care Packages providing the necessary funds to support you with care and services that suit your needs. Once approved for Support at Home (SAH) via a letter from the Commonwealth you are encouraged to make contact with us on 5527 0555 (select option 4 Home Care Packages) and talk with a member of the SAH team on how we can best meet your needs.

Fees:
HRH Care Management

Activities that ensure aged care services contribute to the overall wellbeing of an older person (e.g., care planning; service coordination; monitoring, review and evaluation; advocacy; and support and education).

If you receive ongoing services, 10% of your Support at Home budget each quarter will be paid to your provider for care management.

Co Contributions

Contribution rates will be based on your income and assets, and vary by the amount and type of service you have received. An income and asset assessment similar to the Age Pension means test will be used to determine your contribution rate.

Standard participation contribution rates from 01 November 2025

Age Pension status	Clinical Care	Independence	Everyday living
Full pensioner	0%	5%	17.5%
Part pensioner and eligible for a Commonwealth Seniors Health Card	0%	Between 5% and 50% depending on income and assets	Between 17.5% and 80% depending on income and assets
Self-funded retiree	0%	50%	80%

Contact Us:

Our Support at Home team welcomes enquiries about how Heywood Rural Health can help you.

Please contact our friendly team if you would like further information, on either:

Phone: (03) 5527 0555 (select option 4: Home Care Packages)

Email: hcpp@heywoodruralhealth.vic.gov.au